How to File a Complaint

Procedures for Filing a Title VI (Discrimination) Complaint

 

GBT investigates complaints received no more than 180 days after the alleged incident. GBT will process complaints that are complete. Once the complaint is received, GBT will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by GBT.


GBT has up to thirty days to investigate the complaint. If more information is needed to resolve the case, the GBT may contact the complainant. The complainant has thirty days from the date of the letter to send requested information to the investigator assigned to the case.


If GBT’s investigator is not contacted by the complainant or does not receive the additional Information within thirty days, GBT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.


After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.


A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has ten days after the date of the letter or the LOF to do so.


A person may also file a complaint directly with the Federal Transit Administration, at:

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
 大布里奇波特交通系统 (Greater Bridgeport Transit) - 民权投诉表 >

 

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Rider Alerts

May 28, 2017

Memorial Day Service:
On Monday, May 29, GBT will be operating Sunday service schedules. Have a safe and happy holiday!


Servicio durante el Día de los Caídos:
El lunes 29 de mayo GBT operará según el horario de servicio de los domingos. Deseamos a todos un excelente fin de semana largo.



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