About GBT » Feedback & Customer Service

Rider Outreach: Feedback & Customer Service

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Featured Campaign: QR Code Test

Since the majority of our riders access GBT through mobile devices, we are currently asking our riders' their thoughts about the use of QR codes to access route information. The poster below is an example of that outreach effort:

 

 

A QR Code Survey is accessible from outreach materials:

Check out the survey >

 

 

Online Surveys

As part of our continuing effort to engage with our community, GBT utilizes a series of online surveys that are available in the Feedback section of our website - http://gogbt.com/index.php?page=feedback

 

 

Phone

Customer Service vis phone is available as follows:

Please Call (203)-333-3031 (203-330-0668 TTY/TDD) 
Monday through Friday 6:00 am to 6:00 pm 
Saturday 8:00 am to 12:00 pm

 

 

In-Person at Terminal

Customer service representatives are at the information window in the Bridgeport Bus Station, 710 Water Street, Bridgeport between the hours of 6:00 am and 6:00 pm. Weekdays and 8:00 am to 12:00 noon on Saturdays.

 

 

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Rider Alerts

Nov 21, 2017

Thanksgiving Day Service:
On Thursday, November 23, GBT will be operating Sunday service schedules. Have a safe and happy holiday!

Servicio durante el Día de Acción de Gracias:
El jueves 23 de noviembre GBT operará según el horario de servicio de los domingos. Deseamos a todos un excelente fin de semana largo.




More info »