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Rider Outreach: Feedback & Customer Service

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Featured Campaign: QR Code Test

Since the majority of our riders access GBT through mobile devices, we are currently asking our riders' their thoughts about the use of QR codes to access route information. The poster below is an example of that outreach effort:

 

 

A QR Code Survey is accessible from outreach materials:

Check out the survey >

 

 

Online Surveys

As part of our continuing effort to engage with our community, GBT utilizes a series of online surveys that are available in the Feedback section of our website - http://gogbt.com/index.php?page=feedback

 

 

Phone

Customer Service vis phone is available as follows:

Please Call (203)-333-3031 (203-330-0668 TTY/TDD) 
Monday through Friday 6:00 am to 6:00 pm 
Saturday 8:00 am to 12:00 pm

 

 

In-Person at Terminal

Customer service representatives are at the information window in the Bridgeport Bus Station, 710 Water Street, Bridgeport between the hours of 6:00 am and 6:00 pm. Weekdays and 8:00 am to 12:00 noon on Saturdays.

 

 

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Rider Alerts

Sep 17, 2017

Tropical Storm Watch – Jose | GBT Alert# 1

This is the time of year when we review our emergency procedures and plans to be sure we are able to keep our services running during severe weather and, if there is an interruption, to resume service as soon as possible following a storm. Part of our preparations include letting our riders and communities know where to go for information about service changes or cancellations during storms of any kind.

Plan ahead, stay safe and keep in touch.

 

More Info>>

 

 

Advertencia de tormenta tropical “José” | GBT Alerta No. 1

En esta época del año revisamos nuestros procedimientos y planes de emergencia para asegurarnos de que podemos mantener los servicios durante tiempo inclemente y, si hubiera interrupciones, de que podemos resumir el servicio tan pronto como nos sea posible luego de una tormenta. Como parte de nuestros preparativos comunicamos a los usuarios y a las comunidades dónde encontrar información acerca de cambios o cancelaciones en el servicio durante las tormentas de cualquier tipo.

Planifique con tiempo, cuídese y manténgase en contacto.

 

Más información>>



More info »