About GBT » Feedback & Customer Service

Rider Outreach: Feedback & Customer Service

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Featured Campaign: QR Code Test

Since the majority of our riders access GBT through mobile devices, we are currently asking our riders' their thoughts about the use of QR codes to access route information. The poster below is an example of that outreach effort:

 

 

A QR Code Survey is accessible from outreach materials:

Check out the survey >

 

 

Online Surveys

As part of our continuing effort to engage with our community, GBT utilizes a series of online surveys that are available in the Feedback section of our website - http://gogbt.com/index.php?page=feedback

 

 

Phone

Customer Service vis phone is available as follows:

Please Call (203)-333-3031 (203-330-0668 TTY/TDD) 
Monday through Friday 6:00 am to 6:00 pm 
Saturday 8:00 am to 12:00 pm

 

 

In-Person at Terminal

Customer service representatives are at the information window in the Bridgeport Bus Station, 710 Water Street, Bridgeport between the hours of 6:00 am and 6:00 pm. Weekdays and 8:00 am to 12:00 noon on Saturdays.

 

 

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Rider Alerts

Apr 13, 2017

Good Friday Service
On Friday, April 14, Good Friday, GBT will be operating a Saturday schedule, with Routes 23 and 22x still operating.


Servicio el Viernes Santo
El viernes 14 de abril (Viernes Santo), GBT cumplirá el horario de los sábados, y las Rutas 23 y 22x seguirán operando.



More info »