GBT is assisting the Connecticut Department of Transportation (CTDOT) in the development of a Customer Experience (CX) Action Plan for public transportation. The intent of the plan is to collect information and feedback from passengers regarding their experiences with public transportation.
Wednesday, May 18, 2022
GBT Bus Station • 710 Water Street
11 AM – 3 PM
The information collected will be the center of the CX Action Plan. It will be used to identify and prioritize areas for improvement and outline future programs and investments. Read the details in CTDOT’s Press Release.
“Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt
Other Ways to Share Your Thoughts with GBT
Go to the GBT website Customer Service page. Use the “Your Ideas” or the “Report It” form to submit your thoughts.
“Until you understand your customers — deeply and genuinely — you cannot truly serve them.” – Rasheed Ogunlaru
What Happens Next?
Here at GBT we take customer complaints seriously. An internal team meets weekly to review any complaints filed. In some cases, we may need to review video and audio surveillance from buses or the bus station. We may also contact the person who filed the complaint to get more information.
Once the complaint is reviewed it is categorized, as follows:
A complaint that needs action
Service disruption due to external circumstance (extreme weather, unanticipated road closure, etc.)
A late bus
A need for more or better bus service
More frequent bus service needed
The bus needs to run earlier or later
The bus doesn’t go where people need it
After we categorize the type of complaint, we contact the person who filed the complaint to let them know the outcome.
All complaints are databased so that we can utilize the information to help us understand and fix recurring problems and inform our training programs.
We’re Listening. We’re Taking Action.
The majority of the feedback we receive leads us to make changes to improve service.
In 2020, GBT began testing the state’s first two electric buses ― the Proterra Catalyst, designed and manufactured in the USA. With zero tailpipe emissions, this is the first step toward a greener, cleaner transit future.
GBT Zero Emission Electric Buses
After testing, the buses began operating on regular bus routes in 2021. Currently, there are an additional three electric buses ― the Proterra ZX5 ― on order which are expected later this year. And, the planning has begun to add six more electric buses after that. This will bring the fleet to nearly 20% zero emission buses by the end of 2024. Planning is also underway for more clean propulsion systems after that.
For the past year, we have been monitoring the performance of the first two buses and are seeing positive results:
What about the source of the electricity? Is it cleaner?
Yes! The emissions savings shown are what is known as Well-to-wheel (WTW) and take into account power plant, refinery, and other emissions. So, what we are seeing is the net result of the cleaner propulsion systems.
Who is benefiting?
Everyone shares in the benefits of cleaner propulsion systems, especially in places where residents are exposed to higher levels of air, water, and noise pollution. These buses are deployed on all GBT routes which center on downtown Bridgeport and the surrounding neighborhoods. They rotate between routes daily, sharing the benefits throughout the service area. As cleaner and quieter buses are introduced to the fleet in the future, the benefits will increase.
“We do not inherit the Earth from our Ancestors; we borrow it from our Children.”
Masks are still encouraged on public transportation
Thank you for wearing a mask on the bus. Your cooperation has helped us to continue to serve the public throughout the pandemic, protecting each other and GBT employees. While you may have heard the news that the mask mandate on public transportation has been lifted, GBT still encourages wearing a mask while on board the bus or at the station and stops.
CDC Continues to Recommend Masks
Regardless of the lifting of the mask mandate, with the COVID-19 positivity rate on the rise once again, the Centers for Disease Control and Prevention (CDC) continues to recommend that people wear masks in public transportation settings at this time.
“Staying 6 feet away from others is often difficult on public transportation…People may not be able to distance themselves by the recommended minimum of 6 feet…on airplanes, trains, or buses.”—Centers for Disease Control
Help Protect Bus Drivers
Wearing a mask on the bus helps prevent the spread of the COVID-19 virus. Wearing a mask helps us protect ourselves, others, and the drivers who encounter a growing number of daily riders. Your cooperation is greatly appreciated!
When bus riders choose public transportation, we reduce our impact on the environment. Each time a rider takes the bus, they contribute to a reduction in Green House Gas emissions and reduce their carbon footprint. Riders also help reduce demand on non-renewable resources (fossil fuels), and reduce congestion and the accompanying pollution. Clean air and a healthy planet are important for all of us. So, on Earth Day 2022, all of us at GBT thank all of our riders for doing their part for a healthier world.
GBT Zero Emission Buses
At GBT we have been working to do our part by converting our fleet to battery electric buses with zero tail pipe emissions. The first two zero emission buses are already on the road in the Bridgeport region and three more will be joining them soon. We are planning a cleaner, quieter, healthier and more efficient bus system for the region – so we can all breathe a little easier. Learn more about GBT’s cleaner Zero Emission Bus program>>
Thank you for going GBT!
This year, to thank our riders for doing their part for the environment and sticking with us through the pandemic, we are planning some give-aways at the Water Street Station:
Each year, GBT honors its bus drivers, maintenance employees, and other staff members for safe performance. On Monday, March 21, 2022, an award ceremony was held at the bus station.
Underlying GBT’s mission — contributing to a better community through public transportation — is safety. Providing safe service to our riders, the people who count on us every day, is crucial. GBT is now providing more than 10,000 rides each day — and this number is growing as people are getting back out and about.
GBT drivers are on the road more than 540 hours every day. They drive enough miles each month to travel around the world more than six times. They operate, 365 days a year, in all kinds of conditions. To do this without incident is no small achievement.
“These employees often exceed expectations to provide the best service possible. It’s a great pleasure to honor them all.”
—Douglas Holcomb, GBT CEO
Drivers with 15+ Years of Safety
We don’t have photos of everyone because… bus drivers were out driving.
James Gantt – 27 Years Safety Award
James Gantt has been driving GBT buses at the highest safety levels for 27 years. James is also a GBT Safety Instructor.
Michael Banks – 24 Years Safety Award
Michael Banks has been driving GBT buses at the highest safety levels for 24 years.
Dean Farmassony – 22 Years Safety Award
Dean Farmassony has been driving GBT buses at the highest safety levels for 22 years. Dean is also a GBT Safety Instructor.
Abraham Kagabo – 17 Years Safety Award
Abraham Kagabo has been driving GBT buses at the highest safety levels for 17 years.
Selby Quashie – 17 Years Safety Award
Selby Quashie has been driving GBT paratransit buses at the highest safety levels for 17 years.
Fixed Route Bus Driver Award Winners
NOTE: Number listed = Number of years driving at the highest safety levels
Ruben Acapana • 1
Carnel Brown • 1
Steven Carter • 1
Tyrone McCray • 1
Hector Roman • 1
Dwayne Rucker • 1
Latasha Streater • 1
Shawn Tobin • 2
Eloiso Vega • 3
Lisa Aponte • 4
Axel Champagne • 4
Wendy Martinez • 4
Troy Berrios • 5
Ella Elliot • 5
Veronica Green • 5
Jean Robert Labastille • 5
Alexandre Pierre • 5
Ieasha Wright • 5
William Correa • 6
Tyrone Craig • 7
Ansumana Fofana • 7
Herve Nonez • 7
Teisha Reid • 7
George Wright • 7
Sandra Diaz • 8
Kenneth King • 8
Milton Kirton • 8
Darryl Manson • 8
Nestor Ayala • 9
George Cole • 9
Raul Harris • 9
Sean Liggins • 9
Glenwood Nelson • 9
Patricia Rabb • 9
Glen Hill • 10
Nathaniel Washington • 10
Delroy Bennett • 11
Marsha Smith • 11
Francisco Velez • 11
Michael Moore • 12
Orlando Abrams • 13
Jose Cumpa • 13
Gerri Dantzler • 13
Marvester Robinson • 13
Denham Wilson • 13
Lorraine Dennis • 14
Kimberly Giles • 14
Barbara Grant • 14
Abraham Kagabo • 17
Dean Farmassony • 22
Michael Banks • 24
James Gantt • 27
Paratransit Bus Driver Award Winners
NOTE: Number listed = Number of years driving at the highest safety levels
Jose Caban • 3
David Perez • 4
Ruben Reyes • 4
Daniel Berry • 5
Daisy Bryant • 6
Latoya Manns • 8
Veda Salahuddin-Iannotti • 8
Hector Torres • 8
Roy Bartolomeo • 9
Rafael DeJesus • 9
Ismael Sanchez • 10
Russell Colon • 13
Selby Quashie • 17
Thank You to All GBT Employees! Keeping It Safe Every Day.