Keeping it Clean at GBT

TOPICS: Ride Clean, Stay Safe (Video) • Environmental Review • Cleaning High-Touch Areas • Deep Cleaning the Seats (Video) • Increase in Cleaning Staff • Washing the Buses (Video) • Electrostatic Bus Disinfecting (Video) • Touchless Hand Sanitizers On-Board • APTA Safety Seal

Ride Clean, Stay Safe

At GBT, we’ve been working hard to keep the buses clean. Since the start of the pandemic, we have been introducing and adopting new and improved ways to clean and sanitize our buses and stations. Every day we are learning more from the scientific community and from other industry leaders about new ways and best practices to keep everything clean. This newsletter is an update on our cleaning efforts over the last year.

Environmental Health and Science Review

Last Fall, GBT conducted a complete review of its newly developed cleaning program. To help us with this, we worked with Triumvirate Environmental, a highly experienced environmental, health, and safety consultant. Triumvirate’s work was conducted using guidelines and best practices established by organizations such as the Centers for Disease Control (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA) and the State of Connecticut.

The review concluded that GBT has

Robust cleaning and sanitization practices for buses”

and an environment of “continuous improvement.”

The review concluded that GBT has developed “Robust cleaning and sanitization practices for buses” and an environment of “continuous improvement” throughout the pandemic. GBT plans to continue its partnership with Triumvirate as we move through the pandemic and new cleaning and disinfecting methods are developed and assessed.

Enhanced Cleaning of High-Touch Areas


Cleaning high-touch areas on the bus

You know the locations – hanger straps, seat backs, station rails, pull cords – these are the areas that most people touch when using the bus and are a focus of our cleaning efforts. Every night, and before a bus is placed onto service, our staff cleans the buses, paying special attention to these high-touch areas with an EPA approved product which sanitizes the surface. Looking toward the future, GBT is working with a firm to incorporate hand hold and stanchion pole covers made with a preventative biocide surface, similar to those found in hospitals today.

Deep Cleaning the Seats

We know you care about sitting in a clean seat. The seats are deep cleaned and disinfected regularly.

See it on YOUTUBE>>

Increase in Cleaning Staff

The future of bus service requires a new level of bus cleaning and sanitizing. That is why we have expanded our cleaning staff and have improved our program to insure that buses are cleaned thoroughly and consistently.

Washing the Buses

Each night the buses are washed in our maintenance facility in our mechanized bus washing bay. Each bus is inspected by experienced staff to insure the buses look their best when they leave the facility each day.

See it on YouTube>>

Electrostatic Bus Disinfecting

Near the start of the pandemic, GBT contracted with a cleaning company to conduct electrostatic disinfecting “fogging” of the bus interiors. For this we use a safe and proven hospital-grade disinfectant during the night cleaning of the buses. This is last step in our cleaning protocol at the maintenance facility, as the buses are lined up and prepared for service the next morning. This is done three time every week and we are working to increase the frequency of this part of our cleaning program.

See it on YouTube>>

Touchless Hand Sanitizers On-Board

Touchless Hand-Sanitizers

GBT has been installing touchless hand sanitizer stations in the boarding areas of all buses for our customers. According to the CDC “Practicing hand hygiene, which includes the use of hand rub or handwashing, is a simple yet effective way to prevent the spread of pathogens and infections.”


Even during cooler weather, you may see some select upper windows partially opened in the buses. This is an effort to keep fresh air circulating through the bus. According to the EPA: “An important approach to lowering the concentrations of indoor air pollutants or contaminants including any viruses that may be in the air is to increase ventilation – the amount of outdoor air coming indoors.” So, please leave those windows open, but do let your driver know if you are too cold.

APTA Safety Seal

We’re All in This Together

GBT has joined public transit agencies across North America in the American Public Transportation Association’s Health and Safety Commitments Program. This means we are committed to:

  • Creating Science Based Policies and Procedures for Cleaning and Disinfecting Buses and Stations
  • Cleaning and Disinfecting our Buses and Stations Better and More Frequently
  • Sharing Information About Our Efforts with Our Customers and Communities
  • Keeping our Employees Healthy

We Are Counting on You!

We are doing our part to prevent the spread of COVID-19 and we hope that you will continue to do yours. Please remember:

  • Follow health and safety rules: wear a mask while using public transportation, wash your hands and use hand sanitizer.
  • Give the driver room and please avoid unnecessary conversations with the driver
  • Respect fellow riders’ space – practice social distancing to the extent possible on-board, at bus stations, hubs, and bus stops
  • Stay home when you are sick

Stay Connected

Please check in regularly. You can always get the latest information in these places:

Return to Regular Service + Rts 19x & 22x Service Enhancements

Return to Regular Schedules on 2/28/21

GBT plans to return to full regular service on Sunday, February 28,2021. Rider’s guides are available on-board, at the Water Street Station, and online at

Wear A Mask. Protect Yourself. Protect Others. #InThisTogether

Routes 19x and 22x Service Enhancements

Effective 3/1/21

Route 19x Changes

GBT will be implementing minor routing and schedule changes to Route 19x, which will allow GBT to provide service to the Amazon distribution facility, located on 7120 Main St, Trumbull, CT. These changes will also provide service to businesses along Trefoil Dr and Spring Hill Rd, who currently have no service. These changes are effective for weekday service only.


Route 22x Changes

GBT will be implementing minor routing and schedule changes to Route 22x, which will allow GBT to provide service to Trumbull Corporate Park, where there is currently no service. These changes are effective for weekday service only.


Printouts of the service changes are available at the bus station and on-board buses.

Trip Planner Will Not be Accurate

The trip planner will not reflect the Route 19x and 22x changes until on or about March 7, 2021. Once the trip planner is updated, we will make an announcement.

No Other Changes

There are no other changes at this time. Front door boarding and fare collection remain in effect.

Mask Required

Mask Required.

Federal law now requires wearing a face mask that completely covers the nose and mouth when using public transportation.

TSA* requires proper wearing of face masks, per federal law.

Face masks are to be worn at all times. Failure to comply can result in denial of boarding or removal, and may result in penalties.

*United States Transportation Security Administration

Stay Connected

Please check in regularly. You can always get the latest information in these places:

Honoring Rosa Parks 🚍👮🏾‍👨🏼‍🔧👩🏿‍🚒🚍 Take A Seat For Transit Equity

Honoring Rosa Parks 🚍👮🏾‍👨🏼‍🔧👩🏿‍🚒🚍 Take A Seat For Transit Equity ● February 4, 2021

TOPICS: Rosa Parks • Listen In – Podcasts • Inside GBT We Care About Equity • What Do You Think About Transit Equity?

Rosa Parks - Equity for All

Rosa Parks

Equity for All

Each year, on February 4th, transit agencies and advocates around the country commemorate Transit Equity Day. This date was chosen because it is the birthday of the civil rights icon Rosa Parks, who refused to give up her seat on her afternoon bus commute on December 1, 1955, in Montgomery Alabama. Other riders of color that day complied with the segregated bus policy, but Parks refused, sparking a boycott that lasted for 381 days. Ultimately, the Supreme Court required the city of Montgomery to desegregate its bus system, opening the road for bus equity across the nation.

Rosa led the way and today we are continuously working to remove barriers, engage our communities, and ensure that high quality, safe and clean public transportation is available for everyone. It is critically important to millions of people in our country.

…the layout of rapid transit systems determines the accessibility of jobs.

―Dr. Martin Luther King, Jr., A Testament of Hope

At GBT, it is our mission to continually work to remove barriers to mobility for everyone who needs or would like to use public transportation.

Access for People with Disabilities and for Seniors

Through our Access service, we ensure that riders who cannot use the city bus because of a disability, have access to door-to-door service. The design of our buses has improved over the years and now includes low floor, no steps, access, wheelchair securement areas and special seating for seniors and riders with disabilities.

In Your Language

We produce outreach materials in nine languages that are common in the communities we serve, to ensure that language is not a barrier to accessing the bus. We have accessible phone numbers so that people with different language needs can get the information they need about bus service.

For the People, By the People

We utilize a robust community-driven process in which routes and services are designed with deep and meaningful input from the people who live in the communities we serve. This holistic approach enables us to be nimble and innovative with our resources to provide the best possible access to jobs, schools, medical centers, parks, churches, government centers, and many key destinations and community services in our region.

Unique Programs for Distinct Needs

We work with community organizations and leaders to design programs that meet special needs in the community – from programs for seniors, students, and riders with disabilities to mobility solutions for refugees, those reentering society, and others — to ensure that everyone has access to affordable transportation. Transportation is often a key element in helping people transition to the next best step in life. We take that seriously.

GBT Zero Emission Buses

Cleaner Air, Healthier Neighborhoods

Zero-emission transportation promises a healthier future for our communities and our world. Over the last six months, we deployed Connecticut’s first two battery electric buses to reduce carbon emissions, improve air quality, and save money. This is a new beginning for GBT, and we look forward to leading the charge to a cleaner, healthier way to keep our communities moving.

Contributing to a better community through public transportation.

—GBT Mission Statement

Equity Every Day

We think about transit equity every day. Everyone is welcome on-board. We believe that a clean, reliable, predictable bus service is an important and essential part of our neighborhoods, our cities and towns, and our region.

Podcasts ● Listen In

Transit Equity and Social Justice

Public transportation plays a role in social equity. Listen in as CTDOT Bureau Chief of Public Transportation Rich Andreski chats with Doug Holcomb from Greater Bridgeport Transit and Tiffany Garcia from the Title VI Office at CTDOT about how Title VI and the Civil Rights Act of 1964 impacts transportation system planning. This episode covers the role transit plays in social justice and what Connecticut is doing to ensure equitable access to the transportation system.

Transit Equity and Social Justice

GBT’s Civil Rights Programs

Doug Holcomb, GBT CEO explains GBT’s civil rights programs and efforts including equal opportunity employment, contracting opportunities for small businesses and minority owned businesses, service under the Americans with Disabilities Act, and Title VI of the Civil Rights Act of 1964 and its impact on transit.

GBT’s Civil Rights Programs

Inside GBT ● We Care About Equity

“I believe that equity in public transportation, means a system that is inclusive of the entire population in the community it serves, riders and non-riders alike, both in the planning of the system and the day-to-day operation. A transportation system which provides service to all riders equally and is considerate of the impacts on the environment in which it operates, is an equitable one.”
―Steve DeMichele, GBT Director of Planning and Service Development

…giving even our most vulnerable citizens mobility choices to fully participate in their communities and to reach economic and educational opportunities.

―Richard Andreski, Bureau Chief of Public Transportation, Connecticut Department of Transportation

“Transit equity is about giving even our most vulnerable citizens mobility choices to fully participate in their communities and to reach economic and educational opportunities.”
―Richard Andreski, Bureau Chief of Public Transportation, Connecticut Department of Transportation

“To me Transit Equity encompasses all modes of transportation, including trains, cars, buses, bikes, scooters, even walking and each human being’s right to choose the options that best fit her life style. This can be achieved through display of respect for each mode and an understanding of their equal importance and acceptance of their choice to use it.”
―Christine Michaels, GBT Assistant to the CEO

The bus is a lifeline, it connects people to opportunities. The bus IS equity in action.

―Susan Rubinsky, Marketing Consultant to GBT

“I consider the bus to be one of the most essential services we need to invest in. Personally, GBT was a lifeline to me when I was growing up. I came from a family that did not have much financially. When I was in school, I used to take the bus almost every Saturday to the library in downtown Bridgeport to get books to read, to study, and to participate in weekend classes like drawing and painting. When I was a teen, I took the bus to and from my summer job on North Avenue. I saved all my money from that job and was able to buy my first (used) car which enabled me to commute to college in New Haven. Because of the bus, I was able to get access to learning, to a job, and eventually a car that got me to college. Without the bus to connect me to all those things, I literally would not have been able to get ahead in life. The bus is a lifeline, it connects people to opportunities. The bus IS equity in action.”
―Susan Rubinsky, Marketing Consultant to GBT

“The need for bus transit and the continued awareness of Transportation Equity in our region and across the country has been heightened since the pandemic. It has highlighted the need for mobility among our essential workers – we need to be able to continue to provide the services we all depend upon – regardless of race and/or economic status. Whether it’s our frontline healthcare workers or the people in our grocery stores, they rely on affordable access to a reliable bus transportation network.”
―Tom Gorman, GBT Deputy General Manager

What does Transit Equity Mean to You?


Be 💪🏾💪🏼💪, Wear A Mask

Be 💪🏾💪🏼💪, Wear A Mask ● February 3, 2021

TOPICS: Mask Up! ● Upcoming Mask Giveaways ● Mask FAQs

Wear A Mask. Protect Yourself. Protect Others. #InThisTogether


Thank You for Wearing a Mask

We have all come to know that wearing a mask is one of the most effective ways of preventing the spread of COVID-19. Most GBT riders have been using masks since last spring and we thank you for that.

Masks are Now a Federal Requirement

Effective February 1, 2021, and in response to President Biden’s Executive Order 13998, it is now a federal requirement that masks be worn by all users of public transportation.

President Biden and Vice President Harris wearing masks January 2021
Photo Credit:

According to the Executive Order:

The Centers for Disease Control and Prevention (CDC), the Surgeon General, and the National Institutes of Health have concluded that mask-wearing, physical distancing, appropriate ventilation, and timely testing can mitigate the risk of travelers spreading COVID-19. Accordingly, to save lives and allow all Americans, including the millions of people employed in the transportation industry, to travel and work safely, it is the policy of my Administration to implement these public health measures consistent with CDC guidelines on public modes of transportation and at ports of entry to the United States.


Wear A Mask at the Bus Station

Let’s Keep Protecting Each Other

Please help protect yourself, other riders, and GBT drivers by complying with the mask requirement. Be sure that you wear a mask when on board any GBT bus, at any GBT stop, and at the Water Street Station.

Upcoming Mask Give Aways

Because of the importance of mask wearing, GBT will be giving away masks at the Water Street Station at the following dates and times. Please visit and pick up one for yourself and a spare to be sure you are covered.

Tuesday ● FEB 9 ● 7 – 9 am

Tuesday ● FEB 16 ● 1 – 3 pm

Tuesday ● FEB 23 ● 4 – 6 pm

How to wear a mask.


According to frequently asked questions at the U.S. DOT

How does CDC Define a Mask?

Mask means a material covering the nose and mouth of the wearer, excluding face shields.

Are there any exemptions to this order?

Yes, but they are very limited:

  • A child under the age of 2 years;
  • A person with a disability who cannot wear a mask, or cannot safely wear a mask, because of the disability.

How long is the mask order in effect?

The Order went into effect on February 1, 2021 and will remain in effect for the duration of the COVID-19 public health emergency, and as determined by the CDC.

May passengers remove masks when they are in a restroom or at a transportation hub?

No, there is no exception for passengers who are in a restroom. A passenger is required to wear a mask the entire time while they are on the conveyance or at a transportation hub.

Who can I contact if I have questions about the requirement to wear a mask?

You can submit your questions directly to GBT here.

Can I be prevented from riding if I don’t wear a mask?

Yes. Public transportation operators can limit boarding and entry to only those persons who wear a mask.

Get Ready for Winter Weather

Get Ready for Winter Weather ● December 15, 2020

TOPICS: Winter Weather ● GBT Live ● Listen In ● Check Your Connections ● Safety Tips ● Weather Information

Winter Weather

Get Ready for Winter Weather

We are monitoring the approaching snowstorm that’s expected to arrive in our region on Wednesday afternoon.

Behind the scenes, we have been reviewing our severe weather procedures to be sure we can maintain bus service for as long as it is safe to do so. During the storm, we’ll be posting information to keep you up to date on any service changes.

Riders should expect delays and possible service disruptions. Please leave extra time for travel, and check back regularly for service updates. Stay warm, stay safe!

Plan ahead, stay safe, and keep in touch.

GBT Live.

Stay Connected During Winter Weather

Severe weather can cause delays. The times listed on the GBT schedules are approximate and are subject to delays from weather or other conditions. Please keep this in mind when planning your trip.

In the event of bad weather, we’ll be posting information on:



Please Note: in the event of major power outages, we will only be posting updates to Facebook and twitter. Please charge your cell phone and download appropriate apps ahead of time.

Listen In.

News 12 – Cable TV | Radio Cumbre – 1450 AM | WICC – 600 AM | CT POST

Check Your Connections.

Check Your Connections

Norwalk Transit

Milford Transit

CT Transit (Stamford, New Haven)

Valley Transit

Metro North (MTA) 

Safety Tips

A few safety tips during severe weather:

  • Check for updates on services before you leave
  • Leave yourself some additional time while traveling
  • Watch your step traveling to and from bus stops and while boarding the bus and always use sidewalks and cross walks

Weather Information.

Stay alert and monitor the weather.


Coronavirus News #18 ● for GBT Riders & the Public ● December 15, 2020

Coronavirus News #18 ● for GBT Riders & the Public ● December 15, 2020

Coronavirus News for GBT Riders & the Public

Modified Bus Service

Effective Monday, December 21, 2020

Due to the Covid-19 pandemic, GBT will be temporarily operating a modified service schedule beginning on Monday, December 21, 2020.

The modified service covers 100% of the regular service area. These changes reduce frequency on some routes where service demand is lower and increase frequency on other routes where service demand is higher.

Here’s an overview:

  • Routes 1, Coastal Link (CL), 3, 4, 5, 6, 8, 9, 10, 13, 15, 17 are running modified weekday and Saturday schedules. There are no changes to Sunday service.
  • Routes 19x, 22x and 23, are running one morning and one afternoon trip Monday through Friday.
  • Route 7 is temporarily suspended; riders should use the Coastal Link (CL)

Riders should note that the Bus Tracker will display the modified schedules, effective 12/21/20. However, the Trip Planner will be inaccurate starting on 12/21/20. We will make an announcement once the Trip Planner has been updated.

These changes will be in effect until further notice as GBT is continuing to monitor developments regarding the spread of COVID-19 in our community.

Get the Details >>

No Other Changes

There are no other changes at this time. Front door boarding and fare collection remain in effect.

For Essential Employers

We are working with area leaders  and businesses to ensure that essential workers can still get to jobs. If you are an Essential Employer that has workers impacted by these changes, please contact us here.

Stay Connected

Please check in regularly. You can always get the latest information in these places:



Newsletter Signup

Expect Occasional Delays

November 27, 2020

Dear Riders,

While we are working to continue to provide full service we may be unable to provide our normal frequencies on some routes leading to occasional delays due to the pandemic and current bus driver staffing levels. If delays occur, we will report them at, Facebook, and twitter.

You can always see where all GBT buses are on the Bus Tracker –

We are sorry for any inconvenience and thank you for your patience as we work through this. Stay safe.