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We’re interested in your thoughts

We at GBT want to ensure that you have an enjoyable experience while aboard our buses. Please reach out to us if you have a problem or an idea or suggestion. You may contact us at any time by visiting us on the web, by phone, through email, or direct mail.

How to Contact Us


You can fill out an online form on our website at any time:

Fill out my online form.
Fill out my online form.

Call Us

You can call a customer service representative at 203-333-3031 during the following times:

  • Monday – Friday: 6 am – 6 pm
  • Weekends and Holidays: 8:30 am – 4:30 pm


You can email us at:

Direct Mail

Or, you can mail us at:
Customer Service
One Cross Street
Bridgeport, CT 06610

What Happens Next

If you have something to report, GBT has a customer service team and process in place to review all submissions:

  1. All submissions are reviewed in a weekly team meeting.
  2. If the submission requires further information, a team member is assigned to conduct an investigation.
  3. Once all the facts are compiled, GBT will respond to you, if you provided your contact information.
  4. We use what we learn from our customers to improve the service.

We value the opportunity to hear your thoughts and learn more about your on-board experience. Often, the best service improvement ideas come from our riders!