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Reasonable Modifications

GBT considers reasonable modifications to its services to assist riders with disabilities and to ensure that any individual’s disability does not preclude her/him from having full access to any GBT service. If you have a special request, you can find out more about reasonable modifications by calling 203-366-7070, Ext. 131.

Accessible Formats

Information is available in alternative formats including but not limited to Braille, large print, audio or electronic media. Anyone requesting service information or assistance in any accessible formats may call the Customer Service Department at 203-366-7070, Ext. 131, 9 am – 4 pm Monday through Friday.

Service Animals

You are welcome to travel with your Service Animal on GBT and GBT Access buses.

Remember to inform the Customer Service Representative when you are making your reservation. All riders are asked to show consideration for these working animals and their owners, who have the right to travel on Access buses.

A service animal is not allowed to occupy a seat on the bus.

A Service Animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. While most service animals are dogs, GBT recognizes the possibility of other types of service animal