Service Information

Bus schedules are a handy tool to help you plan your trip. Schedules will tell you where you can board the bus, where you can get off the bus and the times that you can travel. If you need assistance planning your trip, please call a Customer Service Representative at 203-333-3031, as follows:

Monday – Friday
6:00 – 18:00

Weekends and Holidays
8:30 – 16:30

Or, you can visit our trip planner by clicking here.

Be sure to be at the bus stop a few minutes ahead of the scheduled arrival time. Bus stop signs are located every few blocks throughout the service area. When the bus approaches, please wave it down to signal that you want it to stop for you. After the bus has come to a complete stop, it is safe to board. Board the bus using the front door and pay the proper fare. Take a seat as quickly as possible.

About one block from your bus stop, signal the drivers to stop and let you off by pressing the rubber strip next to the window or pulling down on the yellow cord above the window. A chime will sound to alert the driver. The driver will pull over at the next available bus stop to let you off. Please do not stand up until the bus has come to a complete stop. Please exit the bus through the rear door. For your safety, please do not cross the street until after the bus has driven away and watch out for local traffic!

If you’re not exactly sure where you need to get off, feel free to let your driver know your destination at the time you board. The driver will alert you when the bus is approaching your stop.

GBT bus service operates 365 days/year. However, there are different levels of service on Weekdays, Saturdays and Sundays. When there are certain holidays, GBT operates its service according to Saturday or Sunday service levels, depending on the holiday. Below is a list of holidays and the type of service we operate on them:

• New Year’s Day — Sunday Service
• Martin Luther King Jr. Day — Saturday Service
• Presidents Day — Saturday Service
• Good Friday — Saturday Service
• Memorial Day — Sunday Service
• Independence Day — Sunday Service
• Labor Day — Sunday Service
• Thanksgiving Day — Sunday Service
• Christmas Eve — Regular Service
• Christmas Day — Sunday Service
• New Year’s Eve — Regular Service

“If you think you left something on the bus, please call our customer service call center, at 203-333-3031 Monday – Friday between 6:00 am to 6:00 pm. Weekends and holidays between 8:30 am and 4:30 pm. If your item has been turned in, we’ll hold it for you, for 30 days, so you can retrieve it, at the information window, at the Water street Station. If you find something someone left behind, please report it to your driver or turn it in at the information window at the Water Street Station.

Metro North
http://www.mta.info/mnr

Shore Line East Commuter Rail Service
https://shorelineeast.com/

The Hartford Line
http://www.hartfordline.com/

Amtrak
https://www.amtrak.com

The Bridgeport & Port Jefferson Steamboat Company
https://88844ferry.com/default.aspx

Norwalk Transit District (NTD)
https://www.norwalktransit.com/home

CTTransit
https://www.cttransit.com/

Housatonic Area Regional Transit (HART)
http://www.hartransit.com/

Milford Transit (MTD)
http://www.milfordtransit.com/

Valley Transit District (VTD)
http://valleytransit.org/

Greater New Haven Transit District (GNHTD)
http://www.gnhtd.org/

Peter Pan/Greyhound Lines
https://www.greyhound.com/north

• Please use caution traveling to or from any bus stop.
• Always use crosswalks and watch for traffic.
• Jay walking is illegal and can be especially dangerous to do in front of a bus.
• Always stand back as the bus approaches and never run after a bus.
• When getting off a bus, please wait for it to pull away before crossing the street – never cross the street in front of the bus, as oncoming traffic can’t see you and may not stop.
• If you are traveling with a baby in a stroller, please remove the child and fold the stroller before boarding.

For your safety and security buses may be under audio and video surveillance. Any recordings made by GBT may be turned over to the appropriate authorities.

In case of an emergency always call 9-1-1.

It can be difficult to know what “something suspicious” looks like… but trust your instincts. Alert a police officer, a bus operator, bus station personnel or security guard.

Please Report:

• Unattended bags or packages
• Suspicious behavior
• Exposed wires or other equipment or building irregularities
• Anyone tampering with surveillance or cameras
• Strange vehicles left unattended
• People videotaping, sketching or taking notes on transit equipment or facilities
• People entering unauthorized areas

Also, remember to take all your belongings when you leave the bus.

Take notice of, and in an emergency use, emergency exit procedures listed next to the bus windows and doors and on the ceiling escape hatches.

Please report anyone tampering with the surveillance cameras to the driver.

Project Safe Place is a program to assist young people in crisis situations. The program works by creating a network of “safe places” — business and public locations that display the safe place sign on their property. GBT buses are designated safe places. When a youth in a crisis situation enters a bus and requests help through the safe place program, a process is set in motion to provide assistance. For more information about Project Safe Place, please call 203-366-7070 Extension 100 or visit: https://www.nationalsafeplace.org/

It is a federal crime to commit acts of terrorism or violence — or to threaten such acts — against transit systems and transit system employees. This includes acts intended to cause death or injury to transit system employees and/or passengers. Anyone who assaults a bus driver will be prosecuted to the fullest extent of the law – up to 10 years in jail and a $10,000 fine.

GBT’s number one priority is the safety of our customers and employees. To help guide our safety work, GBT has prepared a safety plan which details how we identify safety concerns, assess them, and development programs and processes to improve safety. A copy of the plan is here.

One way that we can learn of safety concerns is from our customers. If you notice something you are concerned about, please let us know by using the form on this page.

• Be off your bike and waiting at the bus stop so the driver will recognize you as a passenger. Remove all loose items, water bottles, pumps, etc. before loading your bike on the rack.
• After the bus has come to a complete stop, and you are sure that the driver sees you, move to the bike rack at the front of the bus.
• Load the bike from the curb side ONLY and never the traffic side of the bus. Remember to make eye contact with the driver!
• Squeeze up on the chrome release that is located in the middle of the handle and lower the rack from its upright position.

• Don’t forget your bike!
• Inform the bus driver that you will be unloading your bike as the bus approaches your stop.
• Use the front door to exit the bus.
• Unload your bike from the curb side, never the traffic side. Remember to make eye contact with the driver!
• Raise the support arm off the front tire and fold it down to its original position.
• Lift your bike off the rack.
• Squeeze up on the chrome release that is located in the middle of the handle and raise the rack to its upright position.
• Step away from the bus to the curb with your bike, wait until the bus leaves.
• Never proceed directly in front of the bus into traffic.

• GBT considers reasonable modifications to its services to assist riders with disabilities and to ensure that any individual’s disability does not preclude her/him from having full access to any GBT service. If you have a special request, you can find out more about reasonable modifications by calling 203-366-7070, Ext. 131.