Alerts
New Buses, Drivers & More
Exciting things are happening at GBT Access. We’ve been working behind the scenes to enhance your transportation experience.
New Vehicles Coming in 2025
We’ll be replacing 24 buses.
New Partner, Some New Drivers, Same GBT Access
We’re partnering with a new provider to improve the rider experience.
New Technology
Online features for easy scheduling, customer service, and tracking your ride in real time.
No action is required on your part. We just wanted to keep you informed of some differences you may notice and reassure you that we’re still GBT Access, our offices are still located at 1 Cross Street, Bridgeport, CT and we can still be reached at 203-579-7777.
As these new changes are implemented, we’ll be sure to keep you informed about them! Please reach out if you have any questions.
Change of Plans?
Please Let Us Know
It may surprise you to know that every day, many riders who planned to travel do not and don’t let us know they have changed their travel plans. When the bus arrives and the rider does not travel, that trip could have been provided to another person. This also delays the bus.
If you have a change in your travel plans, please let us know as soon as possible so that we can adjust the schedule to provide service for another rider.
Cancellations the Day Before
To cancel your ride the day before your planned trip, call 203-579-7777 and select “1” for our reservation office. Hours: 8:30am – 4:30pm.
If you are calling after 4:30pm, please call back the next morning at 8:30am. If your ride is before that, call 203-579-7777 and select “2” for our dispatch office.
Cancellations the Same Day
To cancel your ride the same day of your planned trip, call 203-579-7777 and select “2” for our dispatch office.
Being Ready
The Pick-Up Window
We are depending on you. With the service as busy as it has been, we are asking that all riders be ready when the bus arrives. Our reservation agents will provide riders with a pick-up time and a pick-up window. The pick-up window will be from 15 minutes before the agreed to pick-up time to 15 minutes after that time.
The bus may arrive at any time in this window and we ask that riders be ready to go at any time within this window. To keep the service on-time for everyone, drivers will only be able to wait for five minutes after they arrive for you to begin your boarding. After that, they will need to go on to the next stop.
If you have any questions about the pick-up window, please feel free to call our customer service office at: 203-366-7070 x131.
Accessible Information
Information is available in alternative formats. Anyone needing service information in any accessible formats should call the Customer Service Department: 203-366-7070, x131
Reasonable Modifications
A reasonable modification means GBT staff takes the time to learn what we can do to ensure access to our service. We consider variations to the usual ways we provide service, to assist riders with disabilities to ensure that any individual’s disability does not preclude her/him from having access to GBT’s services.
Find out more about reasonable modifications by calling 203-366-7070 x131 or visiting GBTs website at gogbt.com.
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203-366-7070 X131
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